There is a rising trend nowadays with a lot of companies opting to outsource their IT support. They have come to the realisation that the business has a great advantage in outsourcing its IT support and having a variety of IT experts at its disposal, rather than hiring a small number of IT workers to aid them internally, typically at a much higher cost. Feel free to visit their website at IT Support Naperville for more details.
It is not a decision to take lightly to pick a Managed Service Provider (MSP) to handle the day-to-day ins and outs of your IT systems. They are basically accountable for the uptime of your business, so you want to make sure that you use a reliable company and get the most out of your IT help.
Different MSPs offer their customers various services. Some offer ‘block hours,’ where you pre-purchase a number of hours, the job is deducted from the block when you call for IT help. If you don’t use your IT help too heavily, this can be fair, but if you use a lot of hours per week or per month, then you want to look at an MSP that provides a ‘all you can eat’ package. Typically, these are called ‘Controlled Service Agreements’. A Managed Service Agreement requires you to have a fixed monthly charge for unlimited support calls which generally includes resources such as system maintenance and monitoring of workstations. Usually, the fee is calculated by what the current employee number is, as well as the sophistication of the IT systems. This method makes budgeting simpler, because you know that if you have a month that needs a lot of funding, you will not be faced with a huge monthly bill. When you’re making the call for support, you never want to worry about a bill. Whenever you’re stuck with something IT connected, it should feel like an extension of your office that you can call.
In the hardware and applications they provide, most IT suppliers take pride in being accredited. Many, if not all, of their workers would be accredited like Microsoft or Cisco to demonstrate to the consumer that they have industry certifications in the hardware and software they are going to support. Your apps and hardware! If you are given a lower rate at the end of the day to have service by workers who do not have these certifications, then think twice before approving the deal.